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Careers

Key Responsibilities:

Operation handling:

Attend to export- or import-specific processes as assigned in the team:

Export-specific processes 

• Complete booking process, complying with SLAs and global process design  

• Conduct Vessel reconciliation and manifest process as per process design   

• Facilitate completion of documentation and invoicing process.  

• Support with proactive activities that facilitate documentation and cargo release  

• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms

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Import-specific processes 

• Complete import process, complying with SLAs and global process design.

• Execute pre-arrival and import manifest process.

• Facilitate completion of documentation process, closing of open export tasks.

• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.

• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.​

Other Responsibilities

Resolve daily issues and adhoc cases, escalate where needed.

Propose solution and options to customers, support customers/other teams to resolve issues and exception handling.

Initiative to improve daily operation, both in productivity and work quality.

Other relevant tasks/projects assigned by leaders.

Qualification/s:

• Graduated from relevant majors in Logistics/Supply Chain/Business or Language (Thai, Khmer, Burmese,..) major.

• 1 year of working experience in SCM/OCE freight industry.

• Minimum 6 months internship experience in Logistics and Shipping industry.

• Influent Microsoft office (excel, power point, outlook, ...)

• Influent English, both in speaking and writing. Thai, Khmer language knowledge is a plus.

• Strong communication both in writing and speaking

• Passion in working with process and customers, with a careful sense.

• Strong customer centricity mindset.

• Proactive and quick learning, strong mind of improvement.

• Team player, can coordinate with team mate for common goals.

• Power BI, automation application understanding is a plus.