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STEP 1:
Please click the link to submit your application directly to the company: Apply

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STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.

What You'll Do

• Provide high-quality, creative, and analytical customer support for online shops operated by major Japanese national clients — going beyond copy-paste templates to deliver real consulting-level assistance.
• Design and execute flexible customer operations tailored to diverse product categories and customer wants.
• Proactively respond to frequent changes in platform policies and optimize support flows accordingly through self-driven analysis.
• Collect and report relevant information such as product details, competitor CS strategies, and platform operational updates to help improve support strategy.
• Continuously improve performance with a strong focus on key KPIs: Response Rate and Conversion Rate from Chat.

Who You Are

• A recognized University Degree
• Strong logical thinking and problem-solving skills in customer interaction scenarios.
• Ability to proactively gather and synthesize information and design optimal customer support operations.
• Native-level Vietnamese and business-level English communication skills
• Self-driven attitude with the flexibility to adapt to a fast-changing environment
• Prior experience in customer support or e-commerce operations (including internships or part-time roles)
• Experience in creating manuals, improving FAQs, or driving operational improvements
• Market research or customer insight analysis experience
• Interest in the Japanese market or national brand operations

, you'll enjoy your career with us!