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https://www.linkedin.com/jobs/view/4245307028 

Bigo Live-Vietnam-Customer Service(User Management)

Responsibilities

• Responsible for building, expanding, and maintaining good relationships with high-value users.
• Coordinate and promote the resolution of high-value users' problems.
• Understand users' needs, analyze related data, and periodically issue relevant research reports. Collect feedback to continuously improve the service operation process.
• Set up and optimize the high-value customer operating system, enhancing users' trust and satisfaction with the service system.
• Perform other related tasks as assigned.

 

Requirements

• Bachelor's degree or higher.
• Fluent in English.
• Willing to work in shifts: Shift A 8:00 - 17:00; Shift B 15:00 - 23:00.
• Experience as a manager for competing apps is a plus.
• Passion for the internet field and the ability to quickly adapt to the live streaming industry.
• Excellent communication skills.
• Ability to work under pressure, manage incidents effectively, and provide timely and reasonable solutions.

 

About BIGO

WHO WE ARE

BIGO is a fast-growing Singapore technology company established in 2014.

Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.

To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.

At present, BIGO has 5 R&D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.

For more information, please visit our website: www.bigo.sg

 

OUR MISSION

Connect the world and share beautiful moments.

 

OUR VISION

To be a content platform inspiring one billion people's lives.

 

OUR KEY TO SUCCESS

BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.

 

About Our Product-BIGO LIVE

BIGO LIVE is founded in March 2016. BIGO LIVE is a leading mobile live stream APP where users live broadcast their life moments, show their talents, interact and send virtual gifts in real-time, and enjoy fun live sessions with people worldwide.

BIGO LIVE has over 200 million users globally in over 80 countries and regions and is currently the market leader in the industry.