Job Description
BruntWork | Customer Service & Operations Coordinator
VinUnians! For this opportunity, please ensure to apply through the link above and also kindly scroll to the end of this Job Description (JD) to complete our short form.
The short form is only for helping us to discover more opportunities like this and keep track of your application in case it doesn’t show up on the partner’s portal.
Job Highlights:
Contract: Independent Contractor
Schedule: Monday to Friday from 8 AM to 5 PM with 1 hour unpaid lunch break
Client Timezone: Miami, FL
Scope:
- US time zone availability
- High-volume environment with approximately 250+ customer booked Zoom calls and incoming call interactions per quarter. High daily lead volume to be managed through CRM coming from other lead sources (Instagram, Facebook, Tiktok messages) and inbound emails
- B2B customer base consisting of interior designers, architects, developers, contractors and installers
- Remote work arrangement with comprehensive CRM and communication tools provided
- Initial training period with direct leadership shadowing
- Opportunity for growth into additional sales responsibilities – goal is to conduct outbound calls eventually although initially the role will be focused only on inbounds
- Technology-supported role with AI automation for follow-ups and lead management
Responsibilities:
- Manage master company inbox and respond to customer inquiries promptly
- Handle incoming phone calls from prospects, providing company introductions and establishing next steps (sample orders, information requests)
- Conduct introductory Zoom calls with booked prospects using standardized company presentation and answering Q&A
- Issue estimates using QuickBooks by coordinating with installers for labor costs and accessing product pricing system
- Perform data entry into Go High Level CRM system for email inquiries and customer interactions
- Manage master company CRM to ensure AI responses are appropriate and add information where missing or disable AI follow up manually when needed
- Coordinate installation projects by connecting customers with appropriate installers in their geographic area
- Monitor and follow up on opportunities weekly to ensure project progression
- Process invoices once proficient with estimate creation
Social Media:
Send and follow up using standardized outreach messages (copy / paste) to all accounts who interact with the company’s Instagram, facebook or
Tiktok:
Send standardized outbound messages (DMs) to ~100–150 leads/day based on criteria provided by company
Cold Email: Monitor the company’s cold email tool (Listkit) for responses that are not picked up by AI and follow up. Create email campaigns eventually after shadowing leadership initially
- Shadow leadership initially to learn standard processes and customer interaction protocols
Requirements
- Experience with CRM systems, preferably Go High Level
- Proficiency with QuickBooks for invoicing and estimate creation
- Strong phone communication skills and professional phone presence
- Data entry accuracy and attention to detail
- Ability to work US business hours consistently
- Customer service or sales background preferred
- Ability to learn and follow standardized processes quickly
- Ability to learn company specific information pertaining to the product’s installation
- Ability to think on their feet
- Comfortable with high-volume customer interactions (several calls daily)
Benefits
Independent Contractor Perks:
- With HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
