Job Description
To apply for this job, you need to complete both steps below:
STEP 1:
Please click the link to submit your application directly to the company:
Your application will only be received by Recruiter if submitted via above link.
STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.
KEY RESPONSIBILITIES
System Operations & Administration
• Monitor daily operations and system usage of the MallHub360 platform, ensuring users follow established procedures and maintain accurate and consistent information.
• Review system data, transactions, and user activities to identify discrepancies, operational issues, or potential areas for improvement.
• Coordinate with relevant departments to ensure proper system utilization, data accuracy, and compliance with internal processes.
Business Requirements Analysis
• Work closely with Sales and other business departments to gather, understand, and analyze business requirements, operational challenges, and user feedback related to the MallHub360 platform.
• Translate business needs into clear system requirements, improvement proposals, and functional briefs for external agencies or technology partners.
• Analyze existing workflows and identify opportunities to improve system functionality, user experience, and operational efficiency.
System Development & Vendor Coordination
• Act as the key liaison between internal business stakeholders and external agencies/vendors to facilitate system development, enhancement, and maintenance activities.
• Coordinate with external partners to communicate requirements, clarify business processes, and follow up on development progress to ensure deliverables meet business expectations.
• Monitor the implementation of system enhancements, track outstanding issues, and coordinate with relevant stakeholders to ensure timely resolution.
System Testing & Continuous Improvement
• Participate in User Acceptance Testing (UAT) by reviewing developed features, validating system functionality, and checking whether deliverables meet agreed business requirements.
• Collect user feedback, document system issues, and coordinate with external partners to facilitate necessary adjustments and improvements.
• Support the preparation and maintenance of system-related documentation, user guidelines, process flows, and operational procedures.
• Perform other tasks and carry out activities in accordance with job requirements as assigned by the Line Manager.
REQUIREMENTS
• Education: Bachelor's degree majoring in Business Administration, Business Analysis, Management Information Systems (MIS), Information Systems, Economics, or related fields.
• Experience: Experience in Business Analysis, System Administration, Business Operations, or Administrative roles is an advantage. Fresh graduates with relevant academic backgrounds and strong analytical abilities are welcome.
• Office Skills: Proficient in Microsoft Office, especially Excel, for data processing, checking, and reporting. Familiarity with Power BI is a plus.
• System Knowledge: Basic understanding of information systems, business processes, and system workflows. Experience working with ERP, CRM, or other enterprise management platforms is an advantage.
• Analytical Skills: Ability to understand business requirements, analyze operational issues, and translate user needs into clear and structured information.
• Communication: Good communication and coordination skills, with the ability to work effectively with cross-functional teams and external technology partners. Good English communication is preferred.
• Attitude: Proactive, detail-oriented, responsible, and adaptable, with strong problem-solving skills, a learning mindset, and a commitment to data accuracy and confidentiality.
BENEFITS
• Salary: VND 14,000,000 – 19,000,000 per month, depending on qualifications and experience.
• Allowances: Meal allowance and telephone allowance.
• Annual Leave: Annual paid leave in accordance with company policy.
• Insurance & Healthcare: Social, health, and unemployment insurance in accordance with Vietnamese labor regulations, subject to applicable company policies.
• Performance Rewards: Opportunities to receive performance-based bonuses and other incentives in accordance with company policies.
• Career Development: Opportunities to develop professional expertise in business process management, system administration, digital transformation, and cross-functional project coordination.
• Learning & Development: Access to professional training, on-the-job learning, and opportunities to work with experienced teams and external technology partners.
• Working Environment: A dynamic, collaborative, and professional environment within one of Vietnam's leading multi-format retail groups.
