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Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.

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Role Summary

Responsible for maintaining reliable, secure, and efficient IT operations, providing technical support to employees, managing workplace technology and infrastructure, and minimizing business disruptions.

Key Responsibilities:

• IT Support: Troubleshoot hardware, software, network, account, and application issues; manage incidents and service requests within agreed SLAs.
• Infrastructure & Network: Monitor and maintain office networks, Wi-Fi, firewalls, servers, and connectivity; coordinate with service providers to resolve technical issues.
• Endpoint & Asset Management: Deploy and maintain IT equipment, manage hardware inventory and software licenses, and support employee onboarding and offboarding.
• IT Security & Business Continuity: Apply security configurations, support patching and vulnerability remediation, monitor backups, and assist with recovery procedures and audits.
• Project & Deployment Support: Support office setup, relocation, infrastructure upgrades, UAT, technology rollouts, and go-live activities.
• Vendor & Service Management: Coordinate vendor support, monitor service performance, maintain technical documentation, and recommend operational improvements.

Your Skills and Requirements

• Degree or diploma in IT, Computer Science, or a related field, or equivalent practical experience.
• At least 3 years of experience in IT operations, infrastructure support, or enterprise technical support.
• Hands-on knowledge of Windows endpoints, Microsoft 365, identity and access management, and endpoint management.
• Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VPN, and firewall fundamentals.
• Experience with IT ticketing systems, incident management, IT asset management, patching, endpoint security, and backup procedures.
• Strong troubleshooting, documentation, prioritization, and communication skills.
• Ability to communicate in English with regional teams and vendors.

Preferred Qualifications

• Experience supporting multiple offices or regional IT operations.
• Familiarity with ITIL practices, monitoring tools, scripting, or automation.
• Relevant Microsoft, networking, security, or ITIL certifications.
• Experience with office launches, relocations, or infrastructure deployments.

Benefits

• Competitive salary + 13th-month salary + 100% salary during probation.
• 14 days of annual leave.
• Health Insurance, Social Insurance + Aon Health Care.
• Career development opportunities in a professional and dynamic environment.
• Opportunity to work with top industry experts and talented colleagues.
• Participation in engagement and well-being activities: Company events, Happy Day,...