Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.    

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential. 

Discover Crown. www.crownworldwide.com 

Position: CIM Sales Consultant | Location: Hanoi

Position Statement

The Sales Consultant will take responsibility for following up on sales leads. They will look to establish the best service package for each customer, through assesses customer needs and recommends appropriate services or solutions; whilst negotiating and promoting other Crown Products and services. They will work closely with other internal stakeholders to ensure a cohesive approach to servicing the customer's needs and meeting all commitments made.

Key Focus Areas

• Market Development
• Account Growth
• Client Engagement
• Sales Performance
• Service Expansion

Key Tasks and Responsibilities

• Conduct market research to identify and target potential customers for digital and records management services.
• Develop new business opportunities from assigned accounts and existing client relationships.
• Maintain consistent communication with current customers to ensure satisfaction and uncover evolving needs.
• Prepare and submit regular reports on sales activities, pipeline status, and planned initiatives.
• Identify opportunities to expand service offerings based on customer feedback and market trends.
• Analyze client input to propose new solutions and enhance service delivery.
• Manage account reviews, oversee contract renewals, and monitor payment status.
• Generate and qualify leads to build a strong and sustainable sales pipeline.
• Maintain and update customer data accurately in Crown’s CRM system (Dynamics).
• Strengthen client relationships to unlock cross-selling and upselling opportunities.
• Achieve or exceed assigned revenue targets through strategic account development.
• Promote services across multiple locations for clients with regional or global presence.
• Introduce new service lines to existing accounts to support business growth.
• Escalate complex account issues to the Country Account Manager when necessary.

Aptitude, Knowledge and Qualifications

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• Minimum 2 years of experience in sales, business development, or account management.
• Preferred experience in information management, records management, or digital services.
• Strong customer orientation with a consultative sales approach.
• Proven ability to build and maintain long-term business relationships.
• Excellent interpersonal, communication, and networking skills.
• Strong analytical, problem-solving, and negotiation capabilities.
• Effective planning, organization, and prioritization skills.
• Collaborative team player with a proactive mindset.
• Proficient in CRM systems (e.g., Dynamics) and Microsoft Office.
• Good command of English in both written and verbal communication.

Compensations and Benefits

• Work in an international environment, supporting clients across APAC and collaborating daily with colleagues from multiple countries.
• Competitive NET salary, 13th-month salary, and attractive performance bonus/commission.
• Full Insurance: Including compulsory insurance fully covered by the company.
• Healthcare Package: Comprehensive health insurance covering 24/24 accident insurance, hospitalization, surgery, outpatient care, dental services and annual health examinations.
• Leave Policies: 15 days of paid leave, an additional birthday leave, statutory holidays, extra company holidays and exclusive leave policies for senior employees.
• Training Opportunities: Access to online courses on i-Learn and on-the-job training programs.
• Employee Gifts: Trade Union presents for staff events like Birthdays, Women's Day, Weddings, Childbirth, and Tet Holidays.
• Team Spirit: Annual Year-End Party, CSR Activities.
• Working Hours: Monday to Friday | 08:00 AM – 05:30 PM.

Call to Action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by. 
We are CARING about people and their experience 
Always DETERMINED to do our best and to always keep improving 
We are genuinely THERE when our customers and colleagues need us 
We encourage the SHARING of knowledge amongst each other  
We continuously remain OPEN-MINDED to stay innovative 
Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.