To apply for this job, you need to complete both steps below:

STEP 1:
Please click the link to submit your application directly to the company: 

https://www.linkedin.com/jobs/view/4285818280

Your application will only be received by Recruiter if submitted via above link.
 
STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.

Responsibilities

· Provide technical support to internal/ external customers, support for pre-sale service and post-sale service.

· Support product installation, software upgrades, and configuration changes.

· Perform investigations, troubleshooting, and root cause.

· Take ownership of escalated cases, provide regular updates and expedite resolutions.

· Escalate issue to appropriate expert resources and management as necessary

· Deliver consistent, high-quality and responsive support to customers.

· Follow established support processes to ensure compliance with quality and regulatory requirements.

· Collaborate with team members and partners with customers to investigate and resolve requirements

· Perform other duties and projects as assigned, to meet company and department objectives

Qualifications

· Bachelor’s degree in IT (Software/Hardware), Data Electronics and Telecommunication

· Strong understanding of server systems and databases (MySQL and Oracle)

· Strong interest in learning about Medical Imaging Technology, DICOM, HL7, RIS/LIS, and PACS systems.

· Good communication skill on English (spoken and written)

· Good skill for MS Office (Word, Excel and PowerPoint)

· Good communication and interpersonal skills

· Hard work and self-motivated.