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Support the Service Counter team in attending to customer requests, guiding transaction procedures, and handling basic documentation tasks, while learning and developing skills in customer service and sales administration.

Responsibilities

• Customer Support
• Assist in attending and handling customer requests related to procedures and services at the Service Counter under supervision.
• Provide basic guidance to customers regarding payment methods (POS, online transfer, cash) and unit purchase procedures.

• Documentation & System Update
• Support in updating customer information into the system, preparing reservation/booking forms, and confirming transactions.
• Assist in delivering documents to customers and tracking document delivery, notifications, and official letters.

• Coordination
• Coordinate with the Transaction Documents Management team to return documents related to SPAs, unit transfers, and bank loan documents to customers on time.

• Customer Care Activities
• Participate in customer care and appreciation activities as assigned by the line manager.

• Other Tasks
• Perform other administrative or operational tasks assigned by the line manager.

Qualifications

Final-year student or fresh graduate in Business Administration, Hospitality, or related fields.

Required Skills

• Good communication skills and service mindset.
• Attention to detail and willingness to learn.
• Basic proficiency in MS Office.
• Ability to work in a fast-paced and customer-focused environment.