Job Description
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STEP 1:
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STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
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Job Description
- Assists with the deployment of new laptops and desktop as well as device upgrades.
- Provide technical support to end-users via ticket system, email, phone, or in-person.
- Maintains customer service by providing first-level hardware and software support as instructed by associate members
- Provide technical support to users including network connectivity, VPN and remote desktop.
- Coordinate the planning, implementation, and support for IT blueprints in M365/Office365 workloads and applications.
- Facilitate infrastructure lifecycle to ensure business continuity and reduced risk to operations.
- Track and monitor all support cases to ensure timely resolution and follow-up
- Document IT procedures and create user guides.
- Work collaboratively within the Central Infrastructure network teams to ensure standards and processes are followed.
- Perform setup and maintenance of IT Infrastructure with guidance from senior team members.
- Contributes to project work assigned to the infrastructure team by completing a variety of assigned project tasks and duties with accuracy and timeliness
Qualifications
- Pursuing a bachelor's degree in computer science, management information systems, or related field with a GPA of 2.8 or higher
- Fresher or entry-level candidate with strong foundational IT knowledge
- Proficiency in English (mandatory) with excellent written and verbal communication skills
- High energy, confidence, and effective communicator
- Strong knowledge of Microsoft Windows 11 OS, networking, servers, and storage systems
- Experience with or knowledge of Azure AD and Microsoft Office 365
- Interest and passion for IT technologies and innovative IT solutions
- Self-motivated, structured, and results-driven mindset
- Flexible and adaptable to change, with ability to work well under pressure in a fast-paced environment
