Job Description
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STEP 1:
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https://www.linkedin.com/jobs/view/4322833739
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About the job
About The Team
The Research Associate will be responsible for analyzing operational and internal data on a daily basis to uncover insights that improve our logistics network and the satisfaction of sellers, riders, and drivers. This role combines operational data analysis with market/user research to directly support decision-making in logistics and operations.
Job Description
- Support to manage research requests, with a focus on logistics-related topics: taking briefs, clarifying objectives, designing research, managing fieldwork, delivering reports (qualitative/quantitative) & other administrative tasks.
- Conduct desk/field research for competitor/market intelligence on logistics models, service levels, pricing, rider operations….
- Monitor and analyze data from internal and external sources (surveys, interviews, and social listening) to capture seller & buyer sentiment; integrate findings to provide a fuller view of operational challenges.
- Support to collaborate cross-functional teams (internal, external teams & partners) to ensure key objectives are aligned across the organization
- Support budget and resource tracking to ensure alignment with project guidelines.
- Handle administrative tasks and other duties as assigned.
Requirements
- BA / BS/ Bachelor’s Degree
- Minimum 1 year of work experience
- Experience in Market Research, Consulting, or PMO (having working experience for logistics companies such as GHN/GHTK/VTP/Grab/ Be/ competitors is a plus)
- Have business acumen, sharp logical thinking, and a quantitative mindset – must be able to translate messy operational data into clear, actionable insights.
- Proficiency in Excel (functions, pivot, advanced formulas) and Power Query for data cleaning, processing, and analysis; these will be your daily tools.
- Extremely detail-oriented and disciplined when working with data, ensuring accuracy, consistency, and credibility of all project outputs.
- Ability to conduct interviews with effective communication to uncover insights
- Excellent command of English with strong stakeholder management and presentation skills.
- Highly meticulous and organized; able to coordinate across multiple teams and work under pressure.
- Hands-on, with strong project management abilities and willingness to dive into operational details.
- Driven, resilient, reliable, and thrives in a fast-paced, high-growth environment.
