To apply for this job, you need to complete both steps below:
STEP 1:
Please click the link to submit your application directly to the company: 

IT Helpdesk Intern Chi tiết công việc | B. Braun Group

Your application will only be received by Recruiter if submitted via above link. 

STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.

Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.

A/ JOB FUNCTIONS:

1. Job Objective:

• Assist the IT team in maintaining and enhancing the company’s IT infrastructure
• Ensure the continuous and efficient operation of IT equipment and systems

2. Main Responsibilities:

• Request Handling: Receive and respond to user inquiries through multiple channels (ticketing system, email, phone).
• Ticket Management: Log, evaluate, and classify incoming tickets accurately to ensure proper tracking and resolution.
• Issue Resolution & Escalation: Provide timely responses and solutions. When necessary, escalate issues to senior support levels or coordinate with external service providers to meet service level agreements (SLAs).
• Onsite Support Services: Perform location-based tasks such as hardware receipt and delivery, installation, and setup to support operational needs.

B/  WHAT IS WAITING FOR YOU?

• Formal training roadmap with opportunities to participate in real projects
• Diversity in multinational working environment
• European professional working style
• Competitive salary, attractive health care package
• Lunch & bus provided by company
• Business and production activities in the health and healthcare industry - one of the sustainable development and very ""hot"" industry.

C/ REQUIREMENTS:

• Final year student or recent graduate in Information Technology, Computer Science, or related fields.
• Basic knowledge of computer hardware, Windows operating systems, and networking.
• Problem-solving skills and the ability to work independently as well as in a team.
• Good communication skills and the ability to support end-users.
• Willingness to learn and stay updated with new technology.