DUTIES AND RESPONSIBILITIES

• Begin to develop knowledge of Learning & Development procedures.

• Understand the responsibilities of other units and departments and cooperate with them.

• Maintain and update Training Record & Tracking files.

• Prepare Training materials (support translation, games, and other training materials).

• Support to organize Internal & External events for Hotel’s colleagues.

• Coordinate and support to manage all Internship Programs in the hotel.

• Answer incoming telephone calls and either transfer, redirect, or take a message.

• Prepare Word, Excel, and PowerPoint documents.

• Support tracking Merlin courses & Merlin support.

• Arrange appointments, meetings, and training classes.

• Maintain confidentiality at all times on all matters.

• Perform other duties as assigned by the Manager.

QUALIFICATIONS AND REQUIREMENTS
Required Skills

• Communication skills are utilized significantly when interacting with others; demonstrated ability to interact with customers, employees, and third parties in a manner that reflects highly on the hotel, the brand, and the company.

• Proficient in the use of Microsoft Office.

• Good writing skills.

• Good English is a must.

• Basic design or video-making skills (through Canva/AI or Proshow is preferred).

• Passionate about event organizing.

Qualifications

• Preferably a background in Human Resources, Business Administration, or Hospitality Management.

Experience

• Prefer candidates with MC experience at school/club/events.

• Prefer candidates with energetic activities at school/club/other student organizations.

KEY RELATIONSHIPS
Key Internal Relationships

• Hotel Employees

Key External Relationships

• Interacts with guests and individuals outside the hotel, including but not limited to current and potential clients, owning company representatives, suppliers, competitors, and other members of the local community.

TESTIMONIAL
I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.