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STEP 1:

Please click the link to submit your application directly to the company: 

Careers

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STEP 2:

Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.

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Job Description Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.

Main tasks:

• Ensure smooth and timely shipment process flow
• Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction

Support the Supervisor/ Manager in the following areas:

• Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers .
• Assist in retention calls and complete customer reviews with your regular customers to document in the company system
• Monitor invoicing and other company's report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo )
• Be continuously open and positive to implementing new system changes and enhancements with your team

Qualifications

• Graduated student from University/ College or equivalent combination of education and experience.
• Understanding of air shipment handling process is a plus.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• Fluent in English.
• Willing to put extra hours, as required.
• Well-organized, innovative, self-motivated.
• Able to work in the team, under high pressure and tight deadline.