Job Description
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STEP 1:
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AI Engineering Intern - OPSWAT
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In this role, you will work closely with the Digital Transformation Team, Customer Experience (CX) Team, and Enterprise Data Team to integrate AI capabilities into CRM and other business-critical systems. This is a unique opportunity to gain hands-on experience building production AI solutions within a global cybersecurity company.
What You Will Do
- AI Insights Platform Development
- Assist in developing features for AI Insights, OPSWAT’s AI-powered go-to-market platform
- Support building AI capabilities that:
- Analyze customer data and engagement signals
- Help prioritize accounts and opportunities
- Generate insights for sales and marketing teams
- Help maintain and improve data pipelines for processing CRM and enterprise data
- Chatbot & AI Systems
- Assist in developing and maintaining OPSWAT AI Assistant (chatbot framework)
- Support internal systems such as Contract Center for customer support
- Contribute to improving RAG pipelines and integrating enterprise data sources
- Assist in experimenting with LLM/SLM models for tasks like intent classification and automation
- Learning & Research
- Learn and apply modern AI technologies such as LLMs, RAG, and agent-based systems
- Support research and prototyping of new AI-driven solutions
- Work closely with experienced engineers and receive mentorship
What We Need From You
- Familiar with Python and node.js to integrate AI solutions.
- Knowledge of AI Agentic, RAG and prompt engineering.
- Knowledge or experiencing in training custom GPT models.
- Solid understanding of
- Strong problem-solving skills and ability to debug real-world issues
- Ability to follow-up on tasks given from end-to-end with little supervision.
- Good English proficiency (reading & writing)
Nice to Have
- Good English communication skills and people skills.
- Basic understanding of cybersecurity.
- Exposure to cloud platforms (AWS, Azure)
- Basic understanding of cybersecurity
- Strong curiosity and enthusiasm for new technologies
