Administrative Support in Hanoi, Hà Nội, Vietnam | Business Services & Support at Roche

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This position provides a functional support role in the clerical and administrative activities to support the professional services staff to improve data quality, efficiencies and customer support               

Your Opportunity

• Coordination, execution and support of all service activities, ensuring an efficient routine within the department including

• Assists in the development of service strategies

• Coordinates and supports service contract quotation and other technical documents to customers & staff

• Tracks stock in and out of spare parts and accessories & place order as per Service Manager’s request

• Plans meetings, tracking service cases, maintaining department database records, and serving as a liaison between traveling engineer staff in the office

• Co-ordinates and arrangement service car for PS team

• Processes service data, service progress reports and other related records and reports including engineer service reports; KPI and engineer workload in department

• Co-ordinates and preparation of all materials relating to Customers & Engineers local training

• Data entry to track the delivery of spare parts and accessories for engineers and customers

• Tracking SIQ Data, IQOQ

• Conducts business in full compliance to Behavior in Business and Behavior in Competition

Who you are

• A bachelor’s degree is expected. Coursework in administration / health / economics is given more priority

• Multinational companies’ experience in a similar industry is a plus

• At least 2 year experience in similar role

• Able to work well in a team

• Own initiatives to solve problems

• Highly organized and efficient individual

• Good communication in both English and Vietnamese, Team Work