To apply for this job, you need to complete both steps below:

STEP 1:
Please click the link to submit your application directly to the company: 

Careers

Your application will only be received by Recruiter if submitted via above link.
 
STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front office, ensuring exceptional guest service, efficient check-in/check-out processes, and the smooth handling of guest requests and complaints. This role requires strong leadership, organizational, and communication skills.

Responsibilities

• Ensure that the Departmental Operating Budget is strictly adhere to and that all costs are strictly controlled.
• Supervise daily front office operations to ensure smooth and efficient service.
• Assist the Front Office Manager in managing employee schedules, training, and performance.
• Oversee check-in, check-out, and reservation processes to maintain high guest satisfaction.
• Handle guest complaints, requests, and special requirements promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments for seamless operations.
• Monitor room inventory, occupancy, and assist with maximizing room revenue.
• Ensure all front office cash handling, billing, and financial procedures are followed accurately.
• Maintain and enforce hotel policies, procedures, and service standards.
• Support the team in upselling hotel services, amenities, and promotions.
• Prepare reports on front office activities, guest feedback, and employee performance for management review.

Requirements

• Minimum 3 years of previous management experience in a fast-paced environment, ideally in a luxury setting.
• Strong knowledge of the front office operations, with a hands-on management.
• Proficiency in using Property Management Systems, Micros, Point of Sales and other management systems.
• Flexibility in scheduling to meet operational demands.
• Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
• High attention to detail and commitment to delivering excellence in every aspect of the culinary experience.
• Ability to effectively supervise the Front Office Department.