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STEP 1:

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Careers

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STEP 2:

Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.

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The Critical Tasks You Will Perform

• Be a primary contact for assigned SMB restaurant partners, providing guidance to promote their performance on the GrabFood platform.
• Analyze account performance data and develop strategies to increase order volume, customer satisfaction, and overall revenue.
• Conduct regular check-ins and meetings with SMB restaurant partners to address concerns, share insights, and identify growth opportunities.
• Weekly go see the offline restaurant to explore about market intelligence, competitor review, on-ground activities.
• Collaborate with other teams including MKT, Planning, Ops, Drivers to resolve issues and implement new projects that enhance the GrabFood experience for both restaurants and customers.
• Monitor industry trends and competitor activities to provide valuable insights to restaurant partners and team members.
• Develop relationships with main decision-makers within assigned accounts.
• Present monthly and quarterly performance reports and recommendations to both our teams and restaurant partners.
  
  

Qualifications

What Essential Skills You Will Need

• Bachelor‘s degree in Business Administration, Commercial, or related field in Account Management
• Minimum of 1 year of experience in account management or a related role in the food delivery or e-commerce industry
• Experience establishing communication and engagement with prospects
• Experience digging into prospects‘ pain points and validating the issues they‘re facing at all levels
• Demonstrated project management skills
• Experience balancing multiple sales opportunities simultaneously
• Knowledge of food delivery industry trends and best practices
• Understanding of local food culture and preferences in Ho Chi Minh, Vietnam
• Fluency in Vietnamese and English, both written and spoken