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Job Description:

1. Thematic & Branding Campaign - 40%

• Support the implementation of Marketing activities for Guardian retail chain & Private Brand (OB) according to the Marketing Plan developed by line manager.
• Coordinate with Marketing Internal team, Trade, Operation, and related departments and Agency to ensure timelines & deliverable quality are met.
• Coordinate with the Communications team to ensure the implementation of monthly key promotion activities across communication channels (social media, influencers, etc.).

2. Customer Experience & CRM Activities - 40%

• Respond, handle, and resolve promptly to customer inquiries/ complaints.
• Keep records of customer interactions and transactions; details of inquiries, comments, and complaints; details of actions taken.
• Set up Monthly Advertising on LCD screen in various touch points at store by operating the Content Management System (Omos)– Retail Media.
• Manage and update new location on Google maps for NSO stores.
• Collect customer information from minigame participants and consolidate prize distribution.

3. Others - 20%

• Monitor competitors and prepare reports.
• Perform other ad-hoc tasks assigned by the line manager.

Requirements:

• Final-year student or fresh graduate in Marketing, Business Administration, Communications, or related fields.
• Positive attitude, proactive mindset, and willingness to learn.
• Strong organizational skills and attention to detail.
• Good communication and presentation skills.
• Ability to manage multiple tasks and work with diverse stakeholders.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Good written and spoken English and Vietnamese.

What You'll Gain

• Hands-on experience in retail and brand marketing.
• Exposure to new store opening projects and marketing campaign execution.
• Opportunity to collaborate with cross-functional teams and external agencies in a dynamic retail