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STEP 1:

Please click the link to submit your application directly to the company: 

Careers

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STEP 2:

Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.

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• Work directly with customers to understand, troubleshoot, and resolve their technical issues

• Serve as the voice of the customer within the Product Function — surfacing insights, friction points, and feature requests to the Product team

• Use AI-powered tools to diagnose problems and respond to customers faster

• Contribute to building and improving our in-house AI support tools

• Identify recurring pain points and help design solutions that prevent them — and inform product decisions that fix them at the source

• Collaborate closely with Product and Engineering teams to translate customer feedback into product improvements

• Develop and maintain a vast knowledge of our products and services, and contribute to our FAQ and support article knowledge base

• Is currently pursuing a degree in Computer Science, Engineering, or a related field (or has equivalent practical experience)

• Has strong problem-solving skills and a genuine curiosity about how things work

• Has basic programming experience in any language and a willingness to learn

• Has excellent written and verbal communication skills in English

• Has the ability to learn and understand new and emerging technologies

• Is patient, empathetic, and able to listen to customers and provide excellent service and support

• Is interested in AI and how it can transform customer support and product development

Nice to Have

• Experience with software test automation tools such as Selenium, Playwright, Cypress, Katalon Studio, Postman, or Robot Framework

• Experience with scripting or automation

• Familiarity with AI tools, APIs, or LLMs

• Previous customer-facing or support experience

• Interest in the software testing and quality assurance field