We are not looking for someone to maintain the status quo. We are looking for a fresh mindset to challenge it. In the fast-moving world of Fintech, "old habits" are the enemy of innovation. We need first-class brains and young imaginations to look at our customer journey and ask, "Why is it done this way?" This role is designed for a highly intellectual, analytical problem-solver who wants to build a long-term career in Fintech. You will not just report on data; you will use facts and logic to influence decisions, improve products, and advocate for millions of users.

What You Will Do

1. Fact-based problem solving

• Decode the Data: Manage and organize customer operations journey data. Your goal is to turn raw numbers into undeniable logic.
• Identify friction: rigorous analysis and daily transactions to pinpoint exactly where and why users are failing.
• Ad-Hoc intelligence: Support leadership with rapid, fact-based analysis to answer urgent business questions.

2. The Obligation to dissent

• Challenge assumptions: We do not want "yes." If the data contradicts a leader’s opinion, we expect you to have the courage to speak up and present the facts.
• Advocate for the user: Act as the "Voice of the Customer" in cross-functional meetings with Product and Engineering. Use your data to fight for a better user experience.

3. Cross-functional impact

• Bridge the gap: Work seamlessly with everyone from frontline support agents to head of department. You must translate "customer pain" into "business logic."
• Process innovation: Spot inefficiencies in how we serve customers and propose innovative, scalable solutions.

What You Will Need

1. High intellectual capacity

• Outstanding Academic Background: Minimum GPA of 3.2/4.0 or 8.0/10.
• Education: Bachelor's degree in Business, Economics, Computer Science, Mathematics, or related disciplines.

2. Analytical & Logical

• Data-Driven: You trust facts over feelings. You are proficient in spreadsheet functions and eager to master data visualization.
• Problem Solver: You enjoy breaking down complex problems into solvable component parts.

3. Character & Mindset

• Courageous: You are not afraid of conflict if it leads to the truth. You are willing to debate ideas based on evidence.
• Committed: You are looking for a career, not a gig. You have the ambition to grow into a leadership role within the organization.
• Empathetic: You can detach from your "tech-savvy" perspective to understand the struggles of a non-technical user.

Company Culture:

Our company culture is built on Customer Centricity, Innovation, Teamwork, Excellence in Execution, Constant Learning. We value diversity and inclusivity and strive to create an environment where everyone are inspired to grow and succeed fast together.