Job Description
To apply for this job, you need to complete both steps below:
STEP 1:
Please click the link to submit your application directly to the company:
https://www.linkedin.com/jobs/view/4342089477
Your application will only be received by Recruiter if submitted via above link.
STEP 2:
Kindly scroll to the bottom of this page and complete the short VinUni Tracking Form.
Filling out this form alone does not count as applying. Kindly remind this form is not part of the company’s application process. It only helps Careers, Alumni, Industry and Development (CAID) Department discover more opportunities and follow up in case of system issues.
About the job
Job Description
- Coordinate with internal teams & external partners to solve requests and escalation tickets daily.
- Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.).
- Identify bugs on app and system, and report to related departments (Product Management, Developer, etc.) for investigation and follow up until the issue is fixed.
- Alert stakeholders and take immediate actions in case of any issues that may affect our user experience and business’ revenue.
- Participate in UAT and live testing of new features and enhancement.
- Other assigned tasks from Management team.
Requirements
- 6–12 months experience in Ops, QA/Tester, or product support; OR a degree/diploma in Banking, Finance, IT, or related field.
- Proficient with Excel, Google Sheets, and Google Slides.
- Ability to work under pressure, analyze problems and propose solutions.
- Critical & logical thinking, problem solving skills, flexibility in handling problems.
- Good communication skills in English and Vietnamese (reading and writing); able to write/understand test cases, execute tests, document reproducible bugs, and coordinate with stakeholders.
- Good team player, positive attitude with a can-do attitude, & integrity and responsibility.
- Background in Banking/Finance. Have knowledge/experiences in credit & banking, transactions & orders processing.
- Basic SQL and log reading ability to validate data/issues (willing to learn).
- A fast learner who is meticulous and detail-oriented.
- Knowledge of UAT and functional testing basics.
- Experience writing clear bug reports and proposing fixes.
