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GTM System Analyst Intern - Enterprise Platform - OPSWAT

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We are looking for a motivated and detail-oriented CRM System Analyst Intern to join our team. This internship is a great opportunity for students or fresh graduates who are interested in CRM systems, sales operations, and B2B business processes within a technology environment.

You will support the optimization of our CRM platform and learn how enterprise sales processes are managed and scaled in a fast-growing tech company.

What You Will Be Doing

• Support Sales, Marketing, Customer Experience, and Product teams in gathering basic requirements related to CRM processes and workflows.
• Assist in configuring CRM modules, workflows, and automation rules under the guidance of senior team members.
• Help document sales pipeline stages, user stories, and business requirements.
• Support data analysis related to sales activities, case management, and CRM usage metrics.
• Participate in discovery meetings and take notes to support CRM enhancement projects.
• Assist in testing CRM configurations, integrations, and new features before deployment.
• Help prepare training materials and user guides for internal teams.
• Monitor CRM data quality and report findings for improvement.

What We Are Looking For

• Final-year student or recent graduate in Business, Information Systems, IT, or related fields.
• Strong interest in CRM systems, sales operations, and B2B business models.
• Good analytical and problem-solving skills.
• Good English communication skills (both written and verbal).
• Basic understanding of sales pipelines or customer lifecycle is a plus.
• Proactive attitude, willingness to learn, and strong attention to detail.

Nice to Have

• Familiarity with CRM platforms (Salesforce, SugarCRM, Dynamics 365, HubSpot, etc.) through coursework or personal projects.
• Basic knowledge of data analysis tools (Excel, Power BI, Google Sheets).
• Interest in AI applications in CRM (chatbots, automation, analytics).
• Experience in student projects related to system analysis or business process mapping.

What You Will Gain

• Hands-on experience with enterprise CRM systems in a real business environment.
• Exposure to B2B sales processes and partner management.
• Opportunity to work cross-functionally with Sales, Marketing, and Product teams.
• Mentorship from experienced CRM and business analysis professionals.