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Associate Solution Support Engineer - Business Technology Platform Job Details | SAP

What you will do

As a BTP Associate Solution Support Engineer, you will troubleshoot and solve customer issues reported through industry-leading channels within SAP Business Technology Platform (BTP). This includes engaging directly with customers, collaborating with development teams, using knowledge repositories, simulating problems, and working on customer systems to resolve complex issues. Your goal is to deliver a high-quality customer experience while developing deep technical expertise.

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Deliver Core Customer Support by Solving complex customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction
• Escalate sensitive customer issues to component owner, creating an action plan and communicating it back to the customer / beneficiary. 
• Use SAP and third-party tools to diagnose issues on customer systems.
• Create knowledge documents, tools, and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …).
• Participate in shift work, including weekends, as scheduled.
• Develop product specialization in at least one product area.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.
• Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in achieving those projects.

Technologies Supported:

• Client Server Technology
• Security
• Workflow / RFC / Middleware
• Master Data Governance

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 0–2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills. Open and professional communication style.
• High proficiency in English (spoken and written); Proficiency in Japanese is not required but would be considered a significant asset.
• Strong analytical and problem-solving abilities.
• Strong team player who learns and adapts quickly. Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.
• Customer-centric mindset with a passion for delivering high-quality solutions.