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Associate Solution Support Engineer -Business Technology Platform Job Details | SAP

What you'll do

As a BTP Associate Solution Support Engineer, you will troubleshoot and solve customer issues reported through industry-leading channels within SAP Business Technology Platform (BTP). This includes engaging directly with customers, collaborating with development teams, using knowledge repositories, simulating problems, and working on customer systems to resolve complex issues. Your goal is to deliver a high-quality customer experience while developing deep technical expertise.

Key Responsibilities:

• Investigate and resolve complex, real-world customer issues related to SAP BTP.
• Provide technical problem-solving and debugging expertise.
• Recommend technical solutions and develop workarounds where needed.
• Properly document communications and actions for customer issues in SAP’s CRM system.
• Use SAP and third-party tools to diagnose issues on customer systems.
• Participate in shift work, including weekends, as scheduled.
• Continuously learn and master SAP software used by industries, governments, and multinational companies.

Technologies Supported:

• UX/UI and mobile-based technologies
• SAP FIORI
• Gateway
• Relational databases
• Operating Systems

What you bring

Education and Experience:

• University degree or college diploma in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or Mathematics preferred (but not required).
• 0–2 years of professional experience; new graduates are encouraged to apply.

Skills and Competencies:

• Strong IT affinity and technical aptitude to troubleshoot customer issues effectively.
• Excellent communication, collaboration, and customer service skills.
• High proficiency in English (spoken and written).
• Programming skills preferred.
• Strong analytical and problem-solving abilities.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Customer-centric mindset with a passion for delivering high-quality solutions.
• Ability to thrive in a fast-paced, changing environment with a cloud-first mindset.

Career Development and Growth

SAP is committed to supporting your professional growth and development:

• Career Progression: SAP provides the tools and resources to help employees grow in their careers.
• Training: A structured development plan combining on-the-job learning and formal training ensures continuous skill development.
• Global Exposure: Collaborate with global teams and gain exposure to diverse industries and customer environments.