DUTIES AND RESPONSIBILITIES

• Develop a foundational knowledge of Human Resources procedures.
• Understand and cooperate with the responsibilities of other units and departments.
• Maintain general filing systems.
• Answer incoming telephone calls; transfer, redirect, or take messages as necessary.
• Prepare documents using Word, Excel, and PowerPoint.
• Handle general inquiries from staff and guests.
• Manage locker rooms and other HR office materials.
• Arrange appointments and meetings.
• Support the organization of events for hotel colleagues.
• Take dictation for correspondence as required.
• Coordinate and manage non-permanent colleagues at the hotel.
• Maintain confidentiality on all matters at all times.
• Perform other duties as assigned by the Manager.

QUALIFICATIONS AND REQUIREMENTS

Required Skills:

• Strong communication skills for effective interaction with customers, employees, and third parties, positively reflecting on the hotel, the brand, and the Company.
• Proficiency in Microsoft Office applications.
• Good writing skills.
• Good English communication skills.

Qualifications:

• Diploma in Human Resources, Business Administration, or Hospitality Management.

Experience:

• Not Applicable (N.A).

KEY RELATIONSHIPS

Key Internal Relationships:

• Hotel Employees.

Key External Relationships:

• Interacts with guests and individuals outside the hotel, including current and potential clients, owning company representatives, suppliers, competitors, and other members of the local community.