Job Summary and Mission
This position contributes to Starbucks success by providing legendary customer service to all
customers. This job creates the Starbucks Experience for our customers by providing customers
with prompt service, quality beverages and products, and maintaining a clean and comfortable
store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of
Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store
operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers
for cues
• Communicates information to manager so that the team can respond as necessary to create
the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving
respectful and encouraging coaching as needed
• Contributes to positive team environment by recognizing alarms or changes in partner
morale and performance and communicating them to the store manager
• Delivers legendary customer service to all customers by acting with a customer comes first
attitude and connecting with the customer
• Discovers and responds to customer needs
• Follows Starbucks operational policies and procedures, including those for cash handling
and safety and security, to ensure the safety of all partners during each shift
• Maintains a clean and organized workspace so that partners can locate resources and
product as needed
• Provides quality beverages, whole bean, and food products consistently for all customers by
adhering to all recipe and presentation standards
• Follows health, safety and sanitation guidelines for all products
• Recognizes and reinforces individual and team accomplishments by using existing
organizational methods
• Maintains regular and punctual attendance

Summary of Experience
• No previous experience required

Basic Qualifications
• Maintains regular and consistent attendance and punctuality, with or without reasonable
accommodation.
• Available to work flexible hours that may include early mornings, evenings, weekends,
nights and/or holidays.
• Meets store operating policies and standards, including providing quality beverages and
food products, cash handling and store safety and security, with or without reasonable
accommodation.
• Engages with and understands our customers, including discovering and responding to
customer needs through clear and pleasant communication.
• Meets required dress code.
• Prepares food and beverages to standard recipes or customized for customers, including
recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification
when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Our Values
• Creating a culture of warmth and belonging, where everyone is welcome
• Acting with courage, challenging the status quo and finding new ways to grow our
company and each other
• Being present, connecting with transparency, dignity and respect
• Delivering our very best in all we do, holding ourselves accountable for results

We are performance driven, through the lens of humanity.