Duties and Responsibilities:

• Develop a foundational understanding of Sales procedures.
• Collaborate with other units and departments to understand their responsibilities.
• Maintain an organized filing system.
• Manage incoming telephone calls, redirecting or taking messages as necessary.
• Prepare documents using Microsoft Word, Excel, and PowerPoint.
• Handle general inquiries from various stakeholders.
• Arrange appointments and meetings as required.
• Assist in follow-ups on contracts and related paperwork.
• Maintain and manage the database efficiently.
• Support promotional events and familiarization trips as needed.
• Oversee stock control of promotional collateral.
• Execute advertising and creative briefs in a timely manner.
• Create artwork for flyers for direct mail purposes and assist in promotional activities for rooms and conferences.
• Update and maintain promotional flyers regularly.
• Keep an adequate stock of printed materials.
• Coordinate and ensure the supply of corporate gifts and promotional items.
• Assist in the preparation of new products and services.
• Uphold confidentiality on all matters at all times.
• Perform any other duties as assigned by the Manager.

Qualifications and Requirements:

Required Skills:

• Excellent interpersonal skills for engaging customers, employees, and third parties, positively reflecting on the hotel and brand.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office Suite.
• Effective writing skills.
• Good command of the English language.

Qualifications:

• Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or a related field preferred.

Experience:

• Not applicable (N.A.)

Accountability:

• Number of Employees Supervised:

  • Direct: N.A.
  • Indirect: N.A.

• Annual Operating Profit/Payroll Budget:

  • N.A.

• Key Metrics:

  • Timeliness in meeting deadlines.
  • Completion of assigned tasks.

• Decision Making Responsibilities:

  • N.A.

Key Relationships:

Key Internal Relationships:

• Hotel Employees

Key External Relationships:

• Interaction with guests and external individuals, including current and potential clients, owning company representatives, suppliers, competitors, and community members.