Job Summary and Mission
This job contributes to Starbucks success by leading a team of store partners to create and
maintain the Starbucks Experience for our customers and partners. The store manager is
required to regularly and customarily exercise discretion in managing the overall operation of
the store. In particular, a majority of time is spent supervising and directing the workforce,
making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and
scheduling), ensuring customer satisfaction and product quality, managing the store‘s financial
performance, and managing safety and security within the store. The incumbent is responsible
for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to:
Leadership – Setting the goals for the work group, developing organizational capability, and
modeling how we work together
• Manages with integrity, honesty and knowledge that promote the culture, values and
mission of Starbucks
• Drives the implementation of company programs by developing action plans and directly
motivating and instructing the store team to implement them to meet operational and
organizational objectives
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to
store partners to ensure smooth flow of operations
• Displays a customer comes first attitude by training and holding partners accountable for
delivering legendary customer service
• Provides coaching and direction to the store team to take action and to achieve operational
goals; constantly reviews store environment and key business indicators to identify
problems, concerns, and opportunities for improvement to provide coaching and direction to
the store team to achieve operational goals
• Demonstrates a calm demeanor during periods of high volume or unusual events and
manages smooth transitions thereafter to keep store operating to standard and to set a
positive example for the store team
Planning and Execution – Developing strategic and operational plans for the work group,
managing execution and measuring results
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion
to filter communications to the store team; communicates clearly, concisely and accurately
in order to ensure effective store operations
• Monitors and manages store staffing levels to ensure partner development and talent
acquisition to achieve and maintain store operational requirements
Business Requirements – Providing functional expertise and executing functional
responsibilities
• Uses all operational tools to plan for and achieve operational excellence in the store; tools
include Automated Labour Scheduling, Monthly Status Report, Quarterly Business Review,
cash management and inventory management
• Utilizes management information tools and analyzes financial reports to identify and address
trends and issues in store performance
• Solicits customer feedback and proactively researches local markets to understand
customer and community needs
• Uses discretion in accessing external resources to support store operations and to execute
district and regional initiatives; resources include Partner Resources, Marketing, Partner &
Asset Protection, Food & Beverage / Product & Marketing, Coffee, and Retail
Implementation departments
• Ensures adherence to applicable labour laws
Partner Development & Team Building – Providing partners with coaching, feedback and
developmental opportunities and building effective teams
• Actively manages store partners by regularly conducting performance assessments,
providing feedback, and setting challenging goals to improve partner performance; manages
ongoing partner performance using performance management tools to support
organizational objectives
• Utilizes and demonstrates effective management principles and practices to create and
maintain a successful store team resulting in an environment where partners are valued and
respected
• Challenges and motivates/inspires partners and team members to achieve business results
• Develops and maintains positive relationships with partners by understanding and
addressing individual motivation, cultural nuances, needs and concerns
• Ensures partners and team members adhere to legal and operational compliance
requirements
• Recognizes and reinforces individual and team accomplishments by using existing
organizational tools and programs as well as by finding new, creative, and effective methods
of recognition

Summary of Experience
• Progressive responsibility in a retail or restaurant environment – 3 years
• Supervision - 1 year
• Experience in analyzing financial reports

Required Knowledge, Skills and Abilities
• Ability to manage store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all
times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Our Values
• Creating a culture of warmth and belonging, where everyone is welcome
• Acting with courage, challenging the status quo and finding new ways to grow our
company and each other
• Being present, connecting with transparency, dignity and respect
• Delivering our very best in all we do, holding ourselves accountable for results
We are performance driven, through the lens of humanity